ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream
The ITIL® CSI (Continual Service Improvement) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Continual Service Improvement Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Conteúdo em destaque:
At the end of this course, you will learn:
- The purpose and objectives of Continual Service Improvement
- How Continual Service Improvement integrates with the stages in the Lifecycle
- How Continual Service Improvement depends upon an understanding of change within an organization
- The nature of the activities and the skills required for the 7 step improvement process
- How tools can assist some or all of the activities in the Continual Service Improvement process
- The effects on an organization of the challenges facing Continual Service Improvement
DESTINATÁRIOS
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL Lifecycle as well as the processes, functions and activities required to apply them.
OUTRAS INFOS
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment
Duração: 24 horas
Local: Lisboa
Realização: 18 a 21/jul das 09h30 às 17h30
Preço: 1 850€ + IVA
Para mais informações, poderá consultar mais detalhes sobre o curso em
http://www.actualtraining.pt/P.aspx?T=2&id=ITILCSI
ou contactar-nos via formacao@actualtraining.pt
Actual Training 