Arquivo de etiquetas: CSI

ITIL Service Lifecycle: Continual Service Improvement (CSI)

ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, … Continuar a ler

Publicado em Formação ITIL | Etiquetas , , , | Publicar um comentário