ITIL® 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream
The ITIL® SO (Service Operation) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.
Conteúdo em destaque:
At the end of this course, you will learn:
- The term “Service Operation”, and how it fits in the overall core ITIL Lifecycle
- The operational activities of processes covered in other Lifecycle phases
- Service Operation Processes
- Organizational issues including: Functions, Groups, Teams, Department and Divisions
- Service Operation Activities
- Service Operation Technology Considerations and Requirements
- Planning and Implementing Service Management Technologies
- Managing Change in Service Operations
- Challenges, Critical Success Factors and Risks
DESTINATÁRIOS
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers and ITSM trainers who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and the affected processes, functions and activities and their application
OUTRAS INFOS
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment
Para mais informações, poderá consultar mais detalhes sobre o curso em
http://www.actualtraining.pt/P.aspx?T=2&id=ITILSO
Date: 09 a 12/jul das 09h30 às 17h00
Preço: 1.850€
ou contactar-nos via formacao@actualtraining.pt
Actual Training 